For banking and financial services and insurance (BFSI) industries, identifying the right outsourced call center partner plays an important role in access many fronts; delivering cost efficiencies, providing 24x7 customer service to the company's patrons for a range of requirements, cross-selling and up-selling the portfolio of products and services for revenue generation, offering targeted promotions for different audiences and more. Android App Call Center Solution, in the modern-day needs to be able to adapt to new channels that emerge every day. Channels like live chat, SMS, and email are all channels that customers want to use to connect with your company. One of the newest emerging channels that companies are trying to utilize to connect with customers are messengers, like Facebook Messenger and WhatsApp. Aria Telecom Solutions Pvt. Ltd. an expert Call Center Solution Provider company enables your banking, financial services or insurance organization to keep the lines of communication with your valued customers open all through the year and maximize their satisfaction with your business.With the latest growing technology, our multi-channel contact center app provides robust and cost-effective support for inbound and outbound communication with customers through voice support, live chat support, customized CRM, email/SMS function, IVR and many more. Call Monitoring enables supervisors to monitor agent activity and instant messaging, and authorized users can listen to call recordings in real time. Our call center monitoring software allows supervisors to silently monitor live calls for a selected agent or randomly monitor calls for campaigns that the supervisor manages.Call Recording allows supervisors and operators to record and store phone calls as audio files on the server. However, the storage requirements for call recording can be quite large. Call recording feature records all your incoming and outgoing calls. It is a must to monitor the call quality as it enables you to hear your agents from a distance.
Company Achievements
5000+
Projects Delivered
10000+
Satisfied Clients
7
Winning Awards
4.4
Company Ratings
Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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