Banking Call Centre

Call Centre Solution for Banking

by Sachin Kaushik,on Wed Jun 07,2019

Running a successful bank comes with a lot of responsibility. Your customers' financial future is in your hands. You must build trust to sustain loyalty. There are many financial products you offer, and things can get messy. Which agent is best fit for an inbound dialer? What call detail records does your agent need to be informed?

Call Centre software is the product that helps you handle your business phone conversations. Your phone teams can use your preferred call Centre software to make outgoing calls, handle incoming calls, track key call Centre metrics, perform workforce management, and load automated scripts for your phone team. Call Centre agents are your phone team members who use your call Centre software to engage with customers or prospects.

Phone remains a vital part of business communication channels. However, there are others channels as well such as live chat, emails, social media channels etc. which can be harnessed depending on your business objectives. You will need to choose one or more channels that will help you convert a cold prospect to a customer and continue cementing your relationship with an amazing after sales support.

Aria will provide you with Call Centre software that will put these questions to rest.

With Aria’s call monitoring, recording, and tracking, your financial institution can be more informed and better ready to help your clients in the best way. Recorded calls and notes are easily shared between banking agents.

In addition, Aria’s automation technology frees up time for the agents at your bank. Using our interactive voice response system (IVRs) and automatic call distribution system, Aria automatically puts your clients in touch with the right people at your bank.

Our technology also provides your bank an analytics dashboard. Our analytics give insight into the activity of your agents. Management will be able to make informed decisions based on accurate metrics.

Whether your needs are for inbound, outbound, blended, or Omni-channel contact Centre solution, we've put together this call Centre software solutions comparison guide to help you understanding your options.

Retail banking is more competitive than ever and consumers are starting to demand an Omni channel experience similar to what they are getting from other companies. As the banking industry is faced with adding channels, it is also battling increasing security threats. Bright Pattern Contact Centre software helps banks meet customer demands with the highest security standards. Bright Pattern also meets the global needs of banks reaching across different geographies and time zones.

Benefits :

>> Making hundreds of calls effortlessly - Calling hundreds of numbers from your smartphone would be a pain in… You know. Proper call Centre software will allow you to make such amount of calls with one single click.

>> Recording calls - You’ll never forget about the call, no matter how long ago had it taken place. Also, you grant yourself/your employees with a perfect training ground. Rewinding previous successful calls will help you find what makes them hit.

>> Live-listening to calls - Being able to perform a live-check of the quality of calls your company provides is a crucial feature. Also, it gives you the ability to be present in each and every call without “being present”!

>> Automating your work - The best Call Centre software will include solutions that will allow you to integrate it with 3rd party apps to make the work easier for you. Do not paste, copy or send data. Let the software do it for you.

>> Being able to analyze your call campaigns - It is hard to measure the effectiveness of your calls using pen and paper. Call Centre software will allow you to analyze all of the important KPIs making it easier for you to optimize your call campaign the way you achieve the pre-planned goal.

>> Enhanced customer service: The fundamental use of call Centre software is to handle customer queries in an effective and efficient way. This is one of the biggest benefits of incorporating the best call Centre software in your environment. By doing so, you can not only achieve better customer experience but will also attain boost in your business.

>> Data backup: Apart from data theft, there are other scenarios that can also result in loss of data, which can cause inconvenience and will bring a pause in daily business activities. Thus, all the software provides the user with an option to take data backup of all the important customer information and other activities.

>> Disaster recovery: Other than data backup, Call Centre software supports the high-availability feature that allows real-time synchronization of data between servers. This helps in reducing chances of loss of data

Call Centre Solution for Banking

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