The banking sector is moving towards adopting cloud technology. They are not just competing with other institutions in the same sector, but also with tech-driven businesses that are putting the customer first. It is necessary to have a responsive and effective communication system in order to stay updated with the user's needs and capture the growing market trends. It is a need of the hour to address the queries of the customers in an effective and timely manner due to the evolution of technology by use of Cloud Telephony Solution.The belief that cloud telephony is a thing of the future is in itself a misconception, for starters. The adoption is here and on the rise, but there is still not complete awareness about what cloud telephony is and how it can help the banking and insurance sector. With an increasing number of applications moving to the cloud, companies are looking to replace legacy systems with new technologies. This comes with the need of a cloud telephony solution which can integrate seamlessly across the tech layer in an enterprise and cater to all future requirements.Recently, a survey was conducted with the IT heads in some of the top banking organizations in the country to understand the gaps in the adoption. Some of the top misconceptions about cloud telephony that came up during the survey are outlined below.Cloud telephony is an intelligent way to execute business communication using cloud services without compromising quality and cost. It is proven to be a great option for cost-cutting start-ups and small businesses. Banking industries need such a communication system because it allows them to deliver customer experiences of a quality as good as those delivered by larger businesses. Without cloud telephony, BFSI sector would actually have to struggle to serve customers effectively. They would also have to spend considerably more to handle customer queries.An IVRS helps banking industries to attend all your business calls 24*7. No matter which time zone your customers are calling from, all their calls will be answered. Enquiries after office hours will be routed to the agent who has been assigned to attend calls for that particular time duration. Even if your agent is taking a nap, your voicemail will work on his behalf by recording the callers’ message. Cloud telephony replaces the traditional business phone systems like PBX and EPABX with cloud services, simplifying communication between users in an efficient way. It has also proved to be an affordable communication solution for small businesses.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
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