Automatic Call Distribution is a call routing system that uses various algorithm to send incoming calls to the agent who is best suited to answer the customer's questions. To make ACD call center technology work efficiently, it should be paired with computer telephony integration (CTI) software and interactive voice response (IVR) software.Amazing call routingIt uses pre-defined statistical algorithms to route the calls to appropriate department most appropriate agent. This not only smoothen the customer service process but also reduces call transferring time and operational time. ACD also uses caller’s information such as phone number, basic issue details and area code to transfer the calls on the basis of agent’s ability and IVR configuration.Reduced cost-per-callWith its amazing automatic call distribution system, it transfers the calls to the most appropriate agent that reduces time investment per call. In this way, customers get the faster response from appropriate agents which reduces the cost-per-call.Improves agent productivity:So, its skilled-based routing makes the agents to handle only those calls that suit best to their skills. The agents with relevant knowledge get more chance to sharpen their skills and moreover, they can put their best effort for each call. In this way, it improves agent’s productivity and enhances call center’s service quality.Improved BrandingNo doubt, better customer experiences is a crucial tool in the branding of any business. When customers get seemingly preferential treatment from a company and have their issues resolved at first attempt, it prompts them to promote such business either by speaking to other people about them or giving favorable reviews.Faster responseACD is smart enough for call routing due to its skill-based selection, thus it routs incoming calls swiftly across the department. In this way not only accelerate operational process of customer service but also increase customer satisfaction with faster response. This prevents the chances of callers waiting in queue for long time and also take care of High-Value callers or VIP callers by routing them to the assigned agents immediately.
Company Achievements
5000+
Projects Delivered
10000+
Satisfied Clients
7
Winning Awards
4.4
Company Ratings
Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
Dedicated Work
Our Clients
ENQUIRY NOW
Please fill this form