Call centers of all the sizes and types are considering moving their call centers to the "cloud". Call center solutions are not a new business. Now business and customer service executives are moving to the cloud not because of features, but for the benefits.1. Cost EffectiveOne of the most important benefits of cloud call center is that it drives down costs across system With Cloud Based Contact Center you only need an Internet connection, which can be located anywhere in the world. That means cloud contact centers can utilize remote workers, which frees companies to grow without the worries of physical space concerns. In addition, it’s easier to expand agents in multiple areas and provide support across more time zones.2. Improved agent efficiencyCloud call center dialer empowers agents to handle customer data across various channels and helps them resolve cases with greater precision. ACD, IVR, and prioritized callbacks all these features save agents time, while efficient routing matches customers with the most qualified agents for optimal customer experiences.3. Reporting and AnalysisOne of the most important aspects of a contact center is the ability to gather information about your customers. With the MIS reporting and analytics, you can keep track of incoming and outgoing calls, measure the value of marketing spend, compile information about call times and agent performance, and much more.4. Enhance securityFor companies with smaller IT teams, the protection from your cloud contact center’s provider is a crucial advantage. Cloud-based contact center suppliers contribute a lot of assets to enhance their security systems, frequently with elaborate security conventions and best practices that on-premise contact centers may not have.5. Improved ScalabilityDifferent businesses have different requirements; however, the beauty of a cloud-based call center is that it can be scaled for your particular business operational needs.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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