Customer Relationship Management (CRM) is a strategy for managing all our company 's relationship and interaction with our customers. Customer service is a major part of business like BPO ,call center etc. To improve customer services companies are using CRM. How CRM improves customer servicesCustomer Relationship Management (CRM) is a strategy for managing all our company's relationships and interactions with our customers and potential customers.CRM software designed for all Business.Customer services are major part of our business growth. To improve customer services Companies can use CRM.CRM software provides benefits in customer services given below:-1. Multichannel Customer Service CRM offers a “single customer attitude” with the power to track customers’ purchase behavior and communications across multiple channels. The CRM system makes the customer service quick and prompt, thereby improving interactions with customers and supports rise in customer satisfaction.2. Fix customer issues faster Faster response time to customer requests results in a more satisfying and enjoyable customer experience. To accomplish this, customer data requires being just a click away. The customer relationship management connects important customer details like customer history, products purchased and previous interaction with each support ticket. Hence, the support team can solve the customers’ problem quickly and effectively.3. Personalize the Customer Experience The most standard feature among the benefits of the CRM is customer experience personalization. By knowing the history of an earlier conversation with the customer, the support team can offer excellent customer service.4. Save Time CRM systems maintain the centralized data; therefore, an authorized agent can access the data at any time on any authorized devices. There is no chance of time wastage or opportunity holding for the data to be extracted.5. Expand Business Reputation By offering the customer what they require, resolving their issues in estimated timing, and responding to offer a good customer experience, CRM system increases the customer satisfaction. It stimulates loyalty and enhances business reputation. 6. Efficiency & Cost-effectiveness With CRM systems, companies can reduce their paper usage, remove redundancy and streamline efficiency while working with customer details. Companies can make their entire employees aware of where their customers are in a relationship with it at all times. It provides easy database designed software to companies. Aria CRM is Flexible software.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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