CTI stands for Computer Telephony Integration . It is a technology that allows computer to interact with a phone system, moving control of the telephony platform to a computerised environment. CTI is most commonly used by call centers for handling a large number of incoming calls. Call centers implementing CTI can use computers to manage all telephone calls, which in turn leads to increased efficiency and better results. This unique feature comes up with a dialer and allows you to connect with your customers so that you can follow-up with them instead of using emails or other methods. Computer telephony integration lets your communication device to speak with each other: telephone, PC, fax, voice message, versatile, and so on. This gives the client’s unified command over the majority of their methods for communication through a solitary interface.Why CTI MattersComputer Telephony Integration can bring huge value to your business.CTI helps companies:• Save time and money• Become more efficient• Produce better results• Increase revenue.>> Quick and Easy Installation CTI is a flexible system, which is run through the easy installation of the program on the computer. As easy as is the installation of these integrated programs taking just a few minutes, there are various other benefits associated with it like transferring the calls to other departments and conferencing.>> Intelligent Call RoutingCTI allows you to route incoming calls to different business lines based on product category, respective departments, degree of help required etc. This allows customers to directly get in touch with the right agent by just clicking on a key press option. You can also control which agent in the department gets the call.>> Saves Cost and Resources CTI also leads to a significant reduction in cost and improvement in resource saving for organizations in a variety of ways. This may include – reduction in CSR churn, reduction in the cost of customer database errors, reduction of telephone network toll expenses, reduction in liability cost etc.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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