Fintech referes to "Finance" and "Technology". Fintech industries use technology to enhance or automate financial services and process. The term is a broad and rapidly growing serving consumers and business. From mobile banking and insurance insurance to cryptocurrency and investment apps, fintech has broad applications. FinTech, is transforming the banking industry. Whereas once consumers had limited choice in the services their banks offered, technology is driving new consumer focused products from both existing as well as novel new providers.With customers expecting more and competitive pressures gaining traction, banks and financial institutions feel the need to become more digital savvy. They want to leverage digital technology to provide increasingly satisfying customer experiences along with improving back-office operations and reducing costs. They want to modernize existing platforms, automate processes, improve response times and identify customer behaviour patterns by getting detailed insights.To build strong relationships with your clients and customers, Aria Telecom brings in all the most important data from all parts of your business—from admin systems and CRM to data warehouses and all the departments in between. Aria Call Center Software gives quick access to key customer information, like product usage, communication preferences, and lifetime value, so agents can make personalized offers and provide support easily. Benefits: Live-monitoring of calls - Being able to perform a live-check of the quality of calls your company provides is a crucial feature. Also, it gives you the ability to be present in each and every call without “being present”.Enhanced customer service: The fundamental use of Call Centre software is to handle customer queries in an effective and efficient way. This is one of the biggest benefits of incorporating the best call Centre software in your environment. By doing so, you can not only achieve better customer experience but will also attain boost in your business.Build Customer Relation: Call Center Software solution gives your agent an easy access of information which will help them to reply faster to customer calls. It will give entry to the customer database with their account information, transaction, and other details.Enhanced reporting features: Good Call Centre Software will come with advanced features that report the important and necessary details from real-time call information, average talk times etc. This not only assists the call centre channel, it also enables the call centre to provide insights and customer intelligence to help improve customer experience across the whole business.
Company Achievements
5000+
Projects Delivered
10000+
Satisfied Clients
7
Winning Awards
4.4
Company Ratings
Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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