With population increase and shrinking budgets, with ever-changing demographical demands, it is challenging for any government to live up to the expectation for client. Contact center solution can help the government industries reduce costs while improving customer service quality. Aria Telecom offers contact centers across the globe. Aria Call Center Suite can help meet the telecom communications needs of your organization on a permanent or as-needed basis. These services can be deployed as a component of managing your business office or for limited-time campaigns. Whatever the case, we’ll train our team with your instructions, easing the burden on your staff while maintaining high customer service standards.We are experts in Call Center Suite provider, delivering optimized and cost-effective customer service solution to clients across the globe. We enable your government organization to streamline citizen interactions across inbound and outbound communications and provide them with a level of customer service that will satisfy their expectations.We offer call center solution to meet the needs of government organizations of all sizes. Government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, and engagement management, the voice of the customer, and security, and compliance. For state and local governments, we offer solutions designed to meet the needs of smaller constituencies. Whether you are a utility organization, a state-operated hospital, or a federal agency, we offer the ease of doing business, the right expertise, and comprehensive portfolio of services and solutions to ensure maximum return on investment.Call center suite helps streamline organization day-to-day call center processes so that you can get the best out of your team of call center agents. This particular suite is designed to assist a call center team in multiple ways. It synchronizes the process of managing, tracking and routing incoming and outgoing calls as well as route calls to the most appropriate agent.Benefits of call center suite in government organizations: • Greater efficiency and productivity • Centralized platform for customer data• Empowerment of organization Agents• Prioritizes Clients and Identifies Urgent Calls• Enhance reporting metrics • Easy to use • Improved security • Integration into Multi-Channel (eg. Email, SMS, Mobile App, Social media etc.)
Company Achievements
5000+
Projects Delivered
10000+
Satisfied Clients
7
Winning Awards
4.4
Company Ratings
Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
Dedicated Work
Our Clients
ENQUIRY NOW
Please fill this form