It is necessary for all businesses to have seamless call center operations. Through a call center, you are able to easily monitor, track, manage and route phone calls to your client to engage them. However, if you are suffering from loads of calls, the features of a ‘Call Center Software’ come into play. This particular tool is designed to assist a call center team in multiple ways. Call Center software offers great solutions that will cater to your call center business needs. These software functions include programs like outbound call center software and inbound call center software that can manage tons of procedures such sales, handling of transactions, the various customer complaints, information related FAQs, everything that involves support calls and so on. Apart from that they also have variety of other benefits for your business as well as employee performance.Today’s Call centers take care of inbound and outbound calls, e-mail, web inquiries and chat globally and across multiple business dimensions. But this is an industry that is constantly changing, and we’re constantly blown away by new innovations coming out of the tech space. With the advancement in technologies day by day, there are some features to be developed in the current Call Center Solution. Accordingly, future call center solution must provide:>> Advanced analytics: Tools that analyze volumes of unstructured data and deliver crucial insights into customer behavior.>> Cloud hosting: The ability to deliver communications as a service.>> Social media capabilities: The access and capabilities needed to resolve queries originating from social media.>> Ubiquitous smartphone access: The tools needed to equip contact center agents with real-time contextual information.>> Video enablement: The capability to engage in face-to-face video-linked calls.>> Virtual contact centers: SIP-enabled contact centers to help reduce cost and complexity.Interactive Voice Response (IVR) can be a part of it. This automated telephony system can interact with customers to avoid a long waiting time. They reroute calls to the best agent available for a faster problem-solving that would lead to better customer satisfaction. Human replacement with Robots, Development of call recognition software and Improvement in best customer service can take the existence of Call Center Solution to the next level of success.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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