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Call Recording for Home Workers and Small Business

by Cheena,on Apr 01,2020

Coronavirus Lockdown worldwide has forced business to close the doors of their offices and operate from home. In such situation, one of the best thing about cloud based phone system is that  the landline can be easily migrated to the cloud-based call centers.


All your incoming calls shall be adequately routed from landlines to the cloud based phone and you will not miss a single call ever. So, empower your team to productively work from home and help to stop the spread of Coronavirus.

Many businesses choose to record their phone calls. It provides them with a record of all transactions, agreements and correspondence, which could potentially be used as evidence if the company is ever involved in legal action. Recording calls can also help to improve customer service and to train staff. However, these businesses tend to have office premises in which setting up recording of calls is implemented across a whole network. If you have a business that is run from your home, on the other hand, you are likely to be making and taking calls from your mobile phone. 

Voice logger is a cost-effective solution and offers small businesses the same benefits that were usually only been relished by companies with big IT budgets. Aria Telecom offers various range of voice logger system that provides tailored solution as your business requirement.

Automatic call recording will record all of that extension’s or direct calls. Recordings can be enabled for individual or multiple users and can be downloaded or played back any time.

Benefits of Call Recording
Reduces the risk of misinterpreting information from business calls
Enhances understanding of the customer experience
Helps identify staff training needs
Helps resolve disputes on a fair basis
Meets compliance requirements, even when using a mobile phone
Analyzing the call history of customers
Listening to recorded customer calls will allow you to learn more about your customers as well as to learn from them
It helps in monitoring quality of service offered by your staff 
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