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3 Tips for Choosing Right Call Center Headset

by Cheena,on Nov 21,2019

Anyone who works in call centre and spends most of time on calls can understand the values of a headset. Call centers have a bustling environment. Several agents take and make calls simultaneously that generates a significant lots of noise on the surface. This makes it difficult for agents to listen to customers and attend to their problems.


Selecting headsets for call center is very important as its effect the communication process directly. You should always keep in mind that if your investment towards headsets is not one time.

Choosing the right headset will improve the quality of your working day and boost your productivity. So, how one can select the best call center headsets for their organization? 

Device Connectivity
Call Center Headset is designed to meet enterprise needs to receive calls, light headset design for all day comfort along with adjustable headband for long term flexibility and strength compatible with all connectivity ports (USB, RJ9 Ports, QD Cord). 
Aria Call Center Headset is under one roof solution which can deliver and transmit high quality calls from all device (Analog phone, digital phone, IP phone, dial pad, KTS etc.) connectivity for effective connectivity and communication. 

Comfortable or not?
Anyone who wears a headset throughout the day naturally puts wearing comfort first. If the headsets are comfortable as the agents are going to spend their all working time wearing it. An uncomfortable headset can impact the agent’s performance negatively.
Adjustable band length and microphone arms ensure that the headset fits all sizes. A hinged arm is a convenient feature for use between calls.
This is necessary for all the call centers are most noisy offices ever. The noise-canceling headsets helps the agents to hear customer’s voice clearly and vice-versa.

Cost and Warranty
Of course, user-friendly and effective costs also play a role when using headsets in call centers and offices. 
Call Center Headsets are not made to last forever. It is, therefore, useful to know the duration and extent of the warranty cover for headsets. Contact centres should ensure their headsets are covered by a comprehensive warranty.

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