ClickToCall Benefit

Click to Call and Its Benefits

by Sachin Kaushik,on Oct 03,2019

Click to call, also known as click to talk, click to dial, namely Web call is a form of Web based communication in which a person clicks an objects (eg. button, image or text ) to request an immediate connection with another person in real time either by phone call, Voice-over-Internet-Protocol (VoIP), or text. Click-to-call also known as Click-to-Talk or Web Call Real Time Communications.

Your website or app may be full of useful information, but sometimes, your customers really just want to talk with a real, live person. Perhaps they want to know more about your product or service before they make the decision to buy, or maybe they have a support issue and don’t want to wait around for email. Click-to-call creates an easy way for your customers to contact your sales and support team right on your website.

Another way that businesses use click-to-call is for sales and support agents working in a CRM. Aria offers an integrated dialer that lets reps automatically place outbound calls with just one click. One-click calls a customer and opens their entire contextual record. Reps can take notes seamlessly, automatically log calls, drop pre-recorded voicemails, power through call lists, and more. This ability to “click” the phone number without manually entering it saves time, reduces errors, and increases agent efficiency.

>> Customer Service

People call you because they want to talk to a human being. It is easy for your customers to contact the right person in an organisation. This is a free call from the browser that requires no downloads plugins or telephone. This is convenient human to human contact, how your customers want, when they want. Reducing friction around customer contact is how you make your customers happier, how you increase sales and how you reduce call times.

>> Improves Calling Activity

Click to Dial benefits agents to reach customers instantly without a Dialer or pressing more buttons. It simplifies the calling process and all that agents need is a web based panel to proceed for an interaction. It increases the calling activity of the company more than normal.

>> No dialing or remembering numbers

Memorizing numbers can be a tough job for most of us. Whereas it’s easy to rely on phone or computer to keep track of important contacts so we can put our minds to use elsewhere. click to talk service makes the task even more simple. There is no dialing or remembering of numbers.

>> Convert web-based traffic into direct telephone communications

Clients are likely to have questions or want other information that they cannot find readily available. With such a feature, clients can easily place a call to know more details about the service or product they are actually interested in. This, in turn, will increase brand credibility.

>> Get detailed reports about who is calling and when from your website

With a click to call button, tracking conversations will be easier. Length of time on the website, login status and size of the basket are some parameters that help in better evaluation of the prospect. Call routing is done depending on how the customer has interacted with your website. Click to Talk technology is powerful enough to drive sales.

Click to Call and Its Benefits

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