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Boost Your Customer Experience with Click to Call

by Cheena,on Dec 05,2019

Click to call, also  called click to talk or click to dial, is a service or technology that converts web traffic into telephonic connection using VoIP (Voice over IP).  A click to call service offers immediate voice connectivity in real time. 


Click-to-call buttons are integrated on a company’s website, mobile apps, CRM/ERP applications. When customers click on the button, they are directed to the call center via Voice-over-Internet Protocol (or VoIP). 

It's important to target the right customer at the right time. Anybody can dial a regular telephone number, but click-to-dial service allows you to intelligently segment your customers. You can be strategic with how and when you interact with customers.

Calls have a vital role in sowing faith in customers during the purchase process. Surveys state that around 70% of mobile searches label call as an essential part of their buying process. By simply using a click-to-call button on our website, we can increase the trust factor by providing a convenient platform for communication with the company.

Click-to-call is also a useful feature for sales representatives. Being able to click a button to call a customer has considerable benefits. Using click-to-dial in Salesforce, a popular customer relationship management application and web-based communication software, allows representatives to be more effective.

You can offer your customers, personalized and immediate contact at the right moment, when they are more interested in your product or service. This reduces abandonment rates because you have a channel to convert more indecisive customers.

Click-to-talk service helps to increase the chance of converting your web traffic into sales and get more out of your investment in digital marketing channels. So you can convert more visitors into customers, generating more return on investment in your promotion campaigns.

Let’s have a look at some other advantages of having a click to call on our business website and other portals:
>> No dialing and remembering number
>> Reduces call waiting
>> Boost Business efficiency with precise reports
>> Attracts more potential leads
>> Increase sales
>> Increase website traffic

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