Cloud based IVR system which routes all the customer calls to the right department. It stays available to your customers 24x7 and hence manages all your business calls round the clock. Track and record these calls to maintain a superior customer experience and service. Connect with callers anytime and every time they make a call. Never miss a business call. Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Help-desk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.Typical IVR involves bulky hardware and complex software that takes so much effort to maintain there’s no time left to focus on customer experience. Aria’s Cloud IVR solution gives you the freedom to automate and control your most critical customer touch point or business processes over the phone without having to manage complex telephony infrastructure.Aria’s hosted IVR platform and development tools power a range of voice applications that improve customer experiences. These tools give you control over your self-service strategy and the flexibility to automate complex customer interactions with ease.Our Personalized IVR system greets you by your name which creates a great impression on your callers and IVR predicts why your customers are calling based on their interaction history. Intelligently directs you to the right menu option. No need to navigate a complicated menu and waste your time.Create Cloud Based IVR system in regional languages with accents and dialects native to the callers’ geographic location and smart route them to local agents.Features:-IVR System available 24*7Provide quick, uninterrupted support to your customers. Record all customer messages on voicemail on non-working hours and off days. You never miss a business lead with our cloud IVR solutionsCall recording, real time reports and analyticsRecord all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further push this data to your CRM or use the recordings for internal training purposeTime-based call routingIVR System automatically lets you route calls beyond working hours to your agents’ mobiles or activate voice messagingProgrammable extensions with multi-level IVRConfigure sophisticated IVR call flows with menu as well as multiple sub-menu optionsEasy CRM integrationMaintain a caller database by recording details such as caller details, call duration, time, caller location, the conversation, etc. by integrating your IVR number with any CRM.
Company Achievements
5000+
Projects Delivered
10000+
Satisfied Clients
7
Winning Awards
4.4
Company Ratings
Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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