Cloud Call Centers are becoming a critical part of the organizations who believe in quality of customer service and improving operational cost as well. A cloud based contact center is a modern alternative to on-premises call center software using the latest in communications technology. It offers many benefits to businesses who want to continually meet and exceed their customers’ expectations.Customer service is the assistance a company gives to its customers. Customer service can be provided over the phone, email, chat, or digital channels. The goal of customer service is to increase customer satisfaction by answering customers questions or resolving an issue.Cloud telephony has come up with more ideas to slash cost and timing while taking customer engagement to new heights. 1) Business Mobility: Cloud Contact Center Solution is based on virtual platform. It is not require any hardware equipment as needed in traditional PBX systems. It facilitates business mobility which allows companies to establish their branches at different locations. It also allows accessing your data from any location. So it is a plus point for customer service or maintaining customer engagement. 2) Scalable: As per the requirement of different business, the Cloud-based Call Centers can be scaled for their business operations.3) Performance Monitoring: With cloud-based contact center solution, businesses can focus on agent performance, which will lead to high productivity and quality levels of customer service.4) Redundancy: In order to meet high customer expectations, businesses must engage with new features that increase the native capabilities of their call center solutions. Redundancy to put it in easy terms, means backup, All critical servers and ACD functionality are redundant, allowing for fail over should one become unavailable. We have invested heavily in systems and facility redundancy to make this a reality.Our cloud-based contact center software takes just minutes to deploy and gives you control over your customer support channels from an easy-to-use interface.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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