Dialer is a computer based system that makes outbound calls and then connects the answered calls to the available agent. Predictive Dialers increases the efficiency within the call canters. Predictive Dialers are computer based system which can automatically dial 1000 of telephone number and connects the live calls to the available agents. Predictive dialer uses sophisticated algorithms to speed up the calling process in call centers. Therefore the importance of Predictive Dialers have increased a lot during recent years as they can save huge amount of agent’s time. Also Predictive dialers can help prompt agents and they can deliver automated messages. The benefits of a predictive dialer which is cloud based is even much more. We are giving here some reasons why your Call Center should consider moving to a cloud based predictive dialer instead of a premises based one. Low Maintenance Cost If you are using on premise system then you have to manage a specialized IT team to maintain the hardware so that it can function properly. But if you go for cloud based predictive dialer solution by all the maintenance of the hardware will be done by the provider i. Hence you can avoid any downtime and IT related failure as cloud base predictive dialer will take care of them easily and will work properly all the time.Cloud based Predictive Dialers are automatically updatedAs cloud based predictive dialers are automatically updated hence they always delivers the latest features. If you are using on premise system then you need to update it from time to time yourself which can be a costly affair. While in case of cloud based dialer systems updates are automatically done by Aria and will ensure you are getting latest features and best services. Cloud based Dialers are Easy to useCloud based Predictive Dialers are easy to use as you can easily access their dashboard on web browser using internet from anywhere. A web service is easy to start and stop hence it is much easy to use then the software’s.Cloud based dialers are Easy to integrate with other CRM, APIsThis is one of the major benefits of cloud based dialer system offered by Aria it can easily be integrated with other systems such as CRM. Predictive dialers must integrate with CRM and other systems in the Call Centers as they need to share so many things to better operate and function in the Call Center.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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