Cloud telephony, also referred to as hosted telephony our cloud calling is a type of United Communications as a service (UCaaS) that offers voice communications services through the third-party host. This is a technology that takes your telephone systems on the cloud. . UCaaS replaces the need for conventional enterprise telephone systems, such as PBX. Unlike traditional PBX, Virtual EPABX systems can be set up at zero infrastructural cost and zero Capex. Cloud Telephony services can be web-based or applications-based. Cloud Telephony is one of the best customer experience tools used in today’s world. Small offices, multiple branches, contact centers, and call centers all use Cloud Telephony. Cloud telephony serves as a tool for automation of the business phone system. It eliminates the need for a receptionist or manual handling of business calls.Key features of Cloud TelephonyIVR Call Routing facilitates answer and route calls through the automated Cloud IVR. Your customers can interact with the automated voice which will guide them, and based on their inputs connect them with the intended person/department.Integrated CRM & Ticketing function lets you manage customer relationships through a single dashboard. Customers can raise tickets for issues faced by them, and your CRM team can resolve them as per priority.Multiple Call Routing feature will allow the inbound/outbound calls to be relayed via multiple channels for communication efficiency, inter-departmental coordination, and call monitoring.Scalability is perhaps the best feature of Cloud Telephony Solution. You only pay for what you use. When you grow or need to scale, our solution scales with you without any technical complexities.Cost-Effectiveness is the major reason as to why many of the clients choose this Cloud Telephony Solution in India. You handle huge volumes of calls, with real-time monitoring, bulletproof security, productivity features, and automation without expensive hardware & infrastructure. 24X7 Uptime comes to your organization’s communication needs as a bonus.Products of Cloud telephonyVirtual number: A 10 digit business phone number, at the back of which multiple phone numbers can be mapped.Toll-free number: A virtual number that lets your callers call you for free.Interactive Voice Response: IVR interacts with your callers via DTMF keypad tones and voice, and routes calls as per caller’s requirement.Distributed Call Centre: Distributed Call Centre manages all your call centers from a single centralized location, on cloud.Bulk SMS: Bulk SMS enables you to send large number of text messages to different recipients at once.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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