Online customer service is the main avenue for providing an enhanced customer service experience. Service such as website chat integration and social media support are essential for improved customer service. Having said that, we should not forget about phone support for providing exceptional customer service. A lot of customers expect a company to provide phone support service. But, computer-telephony integration (CTI) can also be a great way to further optimize phone support and make it more efficient, so customers are connecting with the right services. One of the biggest advantages of CTI is that you can integrate voice with all your other support software. Simple drag and drop interface can help you build complicated call flows that can combine all of your customer interaction and give you the whole picture.How can you use the computer telephony integration?The use cases of CTI may vary from business to business and the processes in place for customer handling.Cloud call centerCloud call center software enables you to handle customer calls, without having to set up any infrastructure or purchase any hardware on-ground. Specially designed to suit startups and fast scaling businesses, a cloud call center is easily scalable and saves on setup costs.Missed call solutionMissed call marketing campaigns are one of the easiest and the most effective ways to pass on customer updates. A simple missed call to a virtual phone number can be followed by an SMS alert with the information requested, making it simpler to communicate with consumers.CTI APIsComputer telephony integration comes with APIs (for e.g., call API, SMS API) that enable you to use one solution with another or simplify your existing processes for more efficiency. For instance, there is an API to customize your greeting messages using dynamic text or an audio from a URL.The high point of computer telephony integration software is that they can work in addition to your CRM or ERP easily. The integration is effortless and enables you to dig deeper into your customer conversations to draw actionable insights and context for meaningful campaigns.The future of computer telephony integrationThe easiest way to manage your business processes is to let your business processes ‘talk’. Cloud telephony helps you work towards building a better user experience, using calls and SMS as the primary touch points for most processes. At the same time, the ability to track these calls and messages also helps businesses measure the effectiveness of their campaigns and innovate consistently.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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