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How Cloud Telephony Can Benefits Small Enterprise

by Sachin Kaushik,on Wed Sep 10,2019

As cloud computing has become a reality for everyone, more business will take advantages of development in 2019. They will able to streamline their operations, reduce hosting expenses or costs, have enhanced storage, enjoy faster loading capacity and retain more users or customers. It is expected that there will be massive development of mobile apps over the cloud to meet the demands of businesses in the new year.

Cloud telephony is the technology that moves your business phone system to the cloud. It is the smartest way to manage business calls without compromising on quality and cost. Cloud phone systems ensure businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure.
For most businesses, voice communication is a critical aspect of dealing with customers, and vendors - Unlike email and other communications, voice can often make or break a deal. It’s used for the most critical work, and when it comes to CRM, can impact your customers’ experience more than anything else.
However, the attendant costs and worries about how to manage a complex phone system tend to make this source of concern for many decision-makers.

Save on infrastructure costs
Trying to set up your own call center or customer service department using traditional phone systems is an expensive proposition. However, cloud telephony gives you access to a business voice communications platform - with features more powerful than what traditional systems could give - at a fraction of the cost. With most infrastructure and back-end requirements offloaded to the cloud, end-users don’t need to spend on infrastructure as it’s more than likely that the existing infrastructure will suffice.

Cloud tech means reliability
Except for the largest businesses, the costs of implementing a reliable telephony system go beyond the initial investment on infrastructure. Today, with cloud computing and storage platforms offered by the world’s leading experts in IT - Microsoft, Google, and Amazon - being used by cloud telephony vendors to provide unmatched reliability and peace-of-mind, end users need not divert resources towards setting up their own solutions.

Enhances data security
User data and privacy has acquired new significance in today’s world. With data breaches taking place at a worrying pace, you need to take a fresh look at the risks of outsourcing your customer service.

Works with your other apps, services, and platforms
Your data is everything. And at the same time, your data which you don’t use is a business asset being squandered. By using cloud telephony, you can sidestep this issue entirely - as any leading cloud communications platform will let you share data amongst your other cloud apps

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