Cloud Technology

Reasons for Growing Adoption of Cloud technology By Call Centres

by Sachin Kaushik,on Sep 18,2019

It should not come as a surprise to anyone involved in the technology sector that cloud computing is taking over virtually every industry. Although it has been around for longer than most people think, the last few years have been cloud-based call center solution take on a new prominence – and the contact centre is no exception to this. In fact, industry analysts confirm that companies looking to modernize their contact centres to deliver exceptional customer experiences are all short-listing cloud solutions.

Today the term “cloud computing” is widely understood, and the technology continues to evolve with better performance, improved security features and more services than ever before. It’s no exaggeration to say that the cloud has become an integral part of our everyday lives, helping businesses of all shapes and sizes become more agile and more responsive to their customers.

In fact, cloud telephony has transformed many businesses and enterprises in recent years, but not as quickly as you might expect. All that is about to change, as market experts believe cloud computing and software is entering a second wave.

Versatility Comes to the Fore

Cloud telephony offers so much more versatility in this aspect. Since you are not actually hosting the tools and software to do the work, you can station your team anywhere. This is great even during disasters or local failures. Why? Because you can have a remote team still doing work through the same systems, even if your local team doesn’t have access — like if there’s a serious power failure in your home office or something similar.

Talent Pool Gets Bigger

When you use cloud-based contact center solution, you can borrow and hire from a much wider talent pool. For instance, let’s say all your systems are local and you need your team members to work from a single office location. You can only seek out potential team members locally. But if this was expanded to include remote locations, you could sort through a much larger pool of potential workers, and that means better and more experienced talent.

Security Improves Every Day

One of the biggest benefits of using a cloud provider is that your security concerns and efforts are streamlined. That’s not to say you are shifting responsibility, as you are always responsible for the security and privacy of your personal data and that of your clients. But when you use a third-party cloud provider, you don’t have to worry about the incurred costs of boosting security, and you can take advantage of the updates immediately.

Cost Saving

One of the most appealing reasons to switch to the cloud telephony is the cost savings. With cloud computing, the need to pay for large amounts of disk and storage space is instantly removed as well as the need for buying, installing and upgrading pricey software. With the cloud , you’ll pay for applications only when needed and many applications are included free of charge. Usage can easily be scaled to fit your needs and adjusted for peaks or troughs in demand.

Increased Storage Capacity and Automation

The cloud offers virtually unlimited storage capacity when compared to typical hard drive and server limits, and is flexible — if your business needs more storage, you can upgrade at any time. Also, the cloud keeps software up-to-date with the latest versions, so you’ll never have to worry about doing software updates yourself.

Reasons for Growing Adoption of Cloud technology By Call Centres

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