Why Dealing with Complaints Is Important and How End to End Complaint Management System revolutionize your customer service operations. In today’s customer-centric world, the way businesses handle complaints can make or break their reputation. An efficient End to End Complaint Management System (CMS) is not just a tool but a strategic asset that ensures customer grievances are addressed promptly and effectively. Let's explore the significance of an end-to-end complaint management system and how it can revolutionize your customer service operations. Our end-to-end complaint management system covers the entire lifecycle of a complaint, from initial complaint registration to resolution and feedback. We always focus to design CMS as per customer needs. Our CMS provides complete process starting from registration of complaints, auto distribution of ticket, escalation & closer of complaints/ Tickets. Our running end to end complaint management system work flow:- • Complaint Submission: A customer submits a complaint via a web form/call/whatsapp/Mobile app/SMS/Helpdesk. • Acknowledgment: The system sends an automatic acknowledgment email/SMS alert after registration complaint in CRM. • Classification: The system categorizes the complaint according to department and assigns the complaint to concern department as a billing issue of electricity. • Routing: Then complaint is routed to the billing department. • Investigation: The Concern department (A billing specialist) investigates the issue and finds a discrepancy in the electricity bill. • Escalation: - If complaint not resolved in given time then it will be escalated to high level authority /officers. • Resolution: The concern department officer resolves the bill complaint and updates the complaint status in CRM. • Customer Communication: The customer is informed about the resolution via SMS /email. • Feedback: The customer provides feedback on their experience Via SMS /IVR. • Analysis/Reports: The system generates a report showing a trend of similar electricity bill complaints, prompting a review of complaints processes. Our end-to-end complaint management system is essential for businesses aiming to enhance customer satisfaction and operational efficiency. By streamlining the entire process from intake to resolution, such a system not only addresses customer grievances effectively but also provides valuable insights for continuous improvement. If you want to know about more these CMS features, please contact us and we will be glad to direct you to the better path.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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