Contact Center Solution for Automobile

by Cheena,on Jul 21,2020

The automobile industry has its own unique challenges and requirements. From ever changing demands to rumbled supply chain. This is one of the most aggressive and fast growing industry in the world. In the field of car sales, effective distribution can only be achieved. With the right planning, assembly, delivery and delivery of goods.

If your company has a good reputation for fast, efficient, quality service, the business never stops coming. Whether it’s a dealership or repair shop, the automotive industry benefits from seeking only the best technology and solutions when it comes to pleasing their customers.

Aria Telecom has helped shape the success of so many dealerships and repair shops across the India.

Requirement of Call Center in Automobile Industry.

Requirements in automobile sectors are as follows:

> Keep a track of all calls, with recordings

> Report needed for all calls, including missed calls report.

> Call Management & to make tracking of calls easier.

> Management of Insurance, Service contract and follow up campaigns

Features of Aria Cloud Call Center Solution

> Using Aria Cloud Call Center Solution, agents can be based anywhere without installing any special hardware or software.

> Useful for both working at home agents or office agents

> Agent simply logs into the web-based application to begin taking customer calls, emails, or SMS.

> Aria’s robust live call monitoring and reporting capabilities provide real time calling updates for admin and supervisor, so you retain complete control over your customer experience.

> Call recording provides an advanced level of quality assurance.

> Incoming IVR System helps eliminate operational hiccups. Customers can know the status of a refund or servicing status without the help of an agent.

> Outbound IVR offers advanced message and reminder functionality. Insurance & service reminders calls or voice message can be placed via an automated system.

> With voice broadcasting outbound IVR, your message or information materialized to meet exact requirement of your customer. So when you want to sent an insurance alert or service reminder to particular customer, you can quickly react with voice notification.

Increased Productivity

When you outsource calls to our automotive call center, you are able to free up time to get more work done throughout the day, which means securing more leads. Don’t worry about missing potential leads, just worry about closing more deals.

Increased Sales and Revenue

From capturing inbound leads to utilizing our outbound telemarketing app to follow up on potential sales, the extra horsepower in the engine will be sure to help drive up sales and revenue.

Customer Satisfaction

Keeping customers happy should be the main goal of any car dealership. After all, the happier your customers are, the more business you’ll bring in. No matter what road your customers are taking,

Contact Center Solution for Automobile

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