Dial 100 project is the largest centralized police control call center for entire various pan india states in India created for maintaining the law and order. It is a toll free number which provides police and fire emergency services. Dial 100 allows the citizens to avail emergency services such as hospitals, fire-stations etc.. It will help to reduce the number of hoax calls police department gets and provide connectivity to the missing persons and vehicles databases. It also provides customized reporting of call center performances.Benefits to the Police Department:>> Helps in round the clock availability, proper dissemination of information, connectivity to mobile PCR vans, immediate response to a call and online link with emergency services>> The system promotes logical distribution of calls with improved communication links available to the citizens>> It allows the police department to escalate calls to the PCR van network for ‘crime in progress’ situationsGetting Dial 100 services people to feel safe and make their work easier as they can focus on their work completely. If they feel anything wrong then they have to just dial 100 number from their device. Within the few minutes of dialing call, the help will be provided by the nearest center. 100 I common police emergency number which is provided to help the customers.Our Omni Channel communication capture Customer Complaints Management Solution with its auto-routing of complaints, helps you handle customer complaints quickly and effectively, to reinforce your brand image. Aria’s single unified Complaint Management based framework creates a secured vault of information and helps deliver complaint status to all stakeholders with standardized templates ,consistently and promptly. There is continuous monitoring of complaint status with complete case visibility and better compliance for a seamless customer experienceDisparate Complaint Gathering: Customer complaints come from a wide variety of sources: phone, email, sales reps, internal employees, and social media. with Email Integration, SMS Integration, Whatsapp Integration, Twitter Integration, Facebook Integration, LinkedIn Integration.Detached Processes: Customer complaint management is a complex process, requiring an enterprise-wide commitment and a unified approach. Automating your complaint management and resolution procedures with an integrated customer complaint management software tool such as can help you standardize these processes and correct problems expeditiously.Benefits>> Easy to use>> Modular, Scalable & Reliable>> Personalized & effective interaction that gives a worthwhile experience to callers>> Comprehensive functionality & feature rich capabilities>> Rapid implementation enabling operation of multi-channel Contact Centers>> Fulfillment of inbound, outbound, blended & multimedia contact management requirements>> Maximize Productivity & Improve agent efficiency>> Minimize Operating Costs>> Increase profitability by optimizing efficiency of your people & systems.>> Enhance user experience across every channel and touch point>> Inbound calls are routed in efficient and intelligent manner
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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