CRM (Customer Relationship Management) system is a main tool used by the agents of call centers, customer support and customer care centers. CRM allows the business to engage potential customers, track them and keep their records as history. Lead management systems are usually integrated with CRM and other functional software. However, an interactive CRM Software is required to perform integration.A predictive dialer begins with a long list of telephone numbers that it is programmed to automatically dial. If a call is answered, then the call will be switched over to a human agent. This is to minimize time wasted on humans placing phone calls one at a time. Predictive dialers aim to reduce the average agent idle time significantly thereby reducing the campaign duration. This boosts contact center performance as it maximizes the number of calls made per hour.Why CRM and Predictive Dialer Integration?When CRM software is integrated, it makes the predictive dialer more efficient and productive. For example, CRM system provides necessary and real-time information for dialing and customer-agent interaction. Moreover, when both integrated, provide easy campaign management, performance reports, automatic lead capture, and many other features that help you to turn your prospects into customers.When it comes to both customer service and sales, losing time can indeed be costly. However, with a predictive dialing solution, contact centers are empowered, through automated technology, to place calls at optimized times while automatically filtering out obstacles such as answering and fax machines, busy signals, and disconnected calls. A predictive dialer can therefore fuel efficiency, sales, and customer satisfaction while driving down costs.>> With the many sources from which you receive leads, having a central network that allows you to add, update, and use your data is essential to your success.>>By integrating these two systems together, users can be more productive. It allows you to streamline your workflow by simply loading data from your CRM and into predictive dialer. >>Choosing the right predictive dialer system can be just as important as the CRM software because you want to make sure all the features you are looking for are available and compatible with both systems.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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