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CHATBOT FOR E commerce

by Sachin Kaushik,on Sep 30,2019

Online shopping does not follow a single path. Just like there are many channels you can list your product on, there are an abundance of ways to make an online purchase- apps, emails, social media. This multiple options can be   disorienting to customers if there isn’t one clear route for reaching businesses.


Enter “conversational commerce,” or businesses and buyers connecting through messaging apps. Companies today can use chatbots to instantly communicate with customers and resolve their issues on multiple platforms, such as Facebook or their online store. These round-the-clock bots use AI to infer customers’ preferences and create a valuable, individualized shopping experience.
 
We all have probably come across chatbots before, even if you haven’t been aware of them.  chatbots are simply automated programs that can perform repetitive and mundane work at a much faster rate than a human. 
Chatbots are actually the programs pretending to be humans that we can interact with through text or voice input. Basically, we can talk to these chatbots in your messaging apps, much like we would with any other contact in the list, to get the day’s news updates or even to get something done.
The recent deluge of interest in chatbots has been prompted by the announcement at Facebook F8 developer conference that tools will be made available for developers to create bots inside Facebook Messengers.
Mobile messengers- connected with Chatbots and the e-commerce industry business can open a new channel for selling the products online. E-commerce Shopping destination “Spring” was the early adopter, as it was one of the Facebook’s launch partners. E-commerce future is where brands have their own e-commerce Chatbots which can interact with their customers through their apps, Facebook messenger or any other messaging apps.
Chatbots for ecommerce companies are typically designed to:
Complete buyers’ purchases
Offer buyers product recommendations
Provide customer support

Even with this list of functions, it might be difficult to imagine how online sellers use chatbots since the technology is relatively new. Here are a few examples of how ecommerce chatbots can help businesses connect with their customers. When your customer or visitor asks a complex question that requires human intervention, then  Chatbot for eCommerce will notify your ‘Customer Support Executive’. And the Customer Support Executive can choose to take over from the Chatbot to answer the query.

Features and Benefits
>>      Track Order
>>        Customize Chatbot Widget for Multiple Communication Platforms
>>      Segment and target customers, run campaigns and get insights about your store
>>        Provide integrated and automatic customer support in the bot itself.
>>         Powerful web views for your products, Cart, Wish list without any server setup

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