by ,on Mar 28,2020
Aria Telecom can help you combat Coronavirus without stopping office work.
We provide
Omni Channel Communication System that is loaded with an amazing range of features. There are many features and add-ons which can help you deal with the Coronavirus threat without compromising work productivity.
An
omnichannel contact center solution lets customers reach out for help how they want to. And, it lets your agents move between channels easily, so they can help your customers no matter how they reach out. It is a multi channel customer experience strategy that deliver a seamless experience across all touch points. Companies that want to enhance their customer experience while working at home, use omni channel solution to connect to together customer interactions such as voice, chat, email and social media etc to carry context throughout the customer journey.
Fortunately, cloud-based
omnichannel contact centre allowd companies to add new communication channels to their digital customer service program when ready and to easily integrate new channels with existing ones. Connecting disparate communications channels like email, text, mobile apps and social media inspires a unified customers services experience that boosts metrics like satisfactions and brand loyalty. It is the best way to deliver a customized customer experience while using the multichannel platform.
It also help you manage leads and store them as per category basis. It also integrates social media leads which helps to integrate all the leads into one section and eases the lead management process.
Integrating all sort of communication under one umbrella helps businesses to forecast sales easily. By this way,
omni channel solution improves productivity and efficiency of sales process of the company.
d