With Coronavirus COV)D-19 positive cases increasing day-by-day, many countries have issued elaborate restrictions to reduce the transmission of virus. The schools, malls , theatre and offices and other places which attracts large crowd has been closed. This is the reason in many countries, international conferences and expos such as Call and Contact Centre Expo are postponed. As we all know, it is not possible to keep the work closed completely, that is why employees are working from home. Aria Telecom can help you combat Coronavirus without stopping office work. We provide Omni Channel Communication System that is loaded with an amazing range of features. There are many features and add-ons which can help you deal with the Coronavirus threat without compromising work productivity.An omnichannel contact center solution lets customers reach out for help how they want to. And, it lets your agents move between channels easily, so they can help your customers no matter how they reach out. It is a multi channel customer experience strategy that deliver a seamless experience across all touch points. Companies that want to enhance their customer experience while working at home, use omni channel solution to connect to together customer interactions such as voice, chat, email and social media etc to carry context throughout the customer journey. Fortunately, cloud-based omnichannel contact centre allowd companies to add new communication channels to their digital customer service program when ready and to easily integrate new channels with existing ones. Connecting disparate communications channels like email, text, mobile apps and social media inspires a unified customers services experience that boosts metrics like satisfactions and brand loyalty. It is the best way to deliver a customized customer experience while using the multichannel platform.It also help you manage leads and store them as per category basis. It also integrates social media leads which helps to integrate all the leads into one section and eases the lead management process.Integrating all sort of communication under one umbrella helps businesses to forecast sales easily. By this way, omni channel solution improves productivity and efficiency of sales process of the company.
Company Achievements
5000+
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10000+
Satisfied Clients
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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