GSM Gateway becomes more familiar with Call centers getting relied on telephonic communication to maintain business relation. It helps to connect Business station in remote locations where fixed lines cannot reach. This Device works to fulfill GSM trunking needs that save investment expanses of mobile calls. It converts fixed-to-mobile calls into mobile-to-mobile calls.GSM gateways are used in organizations that are called call Centres, where call Centre operators accept and make a large number of calls. As a rule, gateways are used to make outgoing calls from operators call Centres. Once we start using GSM gateways we have the full control functionality and also the feature of live tracking of the call via which operator it is dialed and also the connections and the disconnection time of that call. Call Center Dialers can be connected to SIM Server GSM Gateways in which SIM cards can be inserted. The incoming as well as outbound calls will go through the SIM cards inserted in the GSM SMS Gateways. Advantages of Using GSM Gateway in Call Centers:• High Answer Seizure Ration (ASR)• Optimal Service Provider• Ensures Business ContinuityHigh ASR:ASR or Answer Seizure Ratio indicates the percentage of calls answered by customers during outbound dialing. Humans tend to answer calls more from a mobile number, as compared to a landline number generated by FXO, PRI or SIP trunk. Therefore, usage of GSM Gateways will result in high ASR.Optimal Service Provider Choice:SIMs from multiple providers can be inserted into the Multi SIM GSM Gateway. If there is an outage from one service provider, SIMs from next service provider can be used. SIM banks are also available, where more number of SIMs can be inserted into a Multi SIM GSM Gateway and may be used in turn. Ensure business continuity:From time to time, numbers might get blocked due to some misunderstandings or wrong usage of the system. In case of GSM Gateway, the SIMs can be changed to ensure business continuity.Use Free SMS:Most of the SIMs come with Free SMS packages. The customer may send SMS messages from their Dialer of CRM/ERP to provide feedback information to their customers using GSM Gateway.GSM Gateways are becoming popular for business communication as it brings the major cost saving on your office telephony bills and the other 3 important benefits that I have described above will help you improve your customer service & business communication.Our clients have witnessed a significant reduction in their office telephony bills & enjoyed the other benefits of GSM gateway which have helped them in increasing the call response rate.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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