How Omni-Channel Communication Drives Business Growth? Now a days, customer expectations have increased. They no longer attract with businesses through a single channel but expect seamless, integrated experiences across multiple platforms/channel. For this we have given rise to the Omni-channel communication system, which is game-changer for businesses looking to speedup growth. Omni-channel communication is an integrated strategy for engaging with customers through multiple platforms and channels. Whether customers reach out via multi channel platform, an Omni-channel approach ensures that every communication is part of a consistent and coherent conversation. Our An Omni channel contact centre gives your business—big or small—the ability to communicate with customers in a seamless conversation while moving between channels, such as voice, chat, SMS/text, email, social media, app and more. Our Omni Channel Communication System is comprised of huge technical application which requires a flawless integration. This system require API from the client for third party application such as SCADA, Mobile app; web Portal, GIS, Revenue Management System, Feeder Monitoring system, DT Metering system etc. for a smooth integration. There are some key benefits of Omni-channel communication:- • Instant Revenue growth • High customer Retention • Easily personalized offer • Importance of all channels : customer try multiple channel of information to take final decision . • Cross Channel Insight • Boosted Efficiency and Productivity • Data-Driven Insight • Improved Customer Experience Our system provides many features: Some Key Features of an Omni-Channel Communication System:- • Unified Customer Profiles • Mutli/cross -Channel Consistency • Real-Time Support • Fully Integrated omni system • Omni-Channel Analytics So whether your focus is on enhancing customer service, boosting sales, or strengthening brand loyalty, our omni-channel approach is best key to unlocking greater success.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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