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Five Reasons Owning an IP PBX Will Change the Way our Enterprise Work

by Rinku,on Nov 20,2020

An IP PBX is a complete telephony system that provides telephone calls over IP data networks. All Conversations are sent as data packets over the network. The  technology  includes advanced communication  features but also provides a significant dose of worry-free scalability  and robustness. IP PBX has simple solutions to change the way of our Enterprise Work 

Poor Customer Assistance
There is no right time for customers to seek assistance or register an inquiry. Having said that a 24 x 7 functional customer assistance center is not always an option for businesses who have just started to grow..
For organizations that have a dedicated customer assistance team generally faces heavy call flow. The issue here is to maintain a low MPI ( Minute per incident) this leads to a situation where the executive is more worried about time spend over a call instead of quality of assistance offered.
An IP PBX for enterprise generally comes with the set of features like Computer Telephony Interface (CTI), Voice mail functionality, Auto-attendant, Interactive Voice Response System (IVRS), Automated SMS and using these features can significantly improve client assistance services.
Head Office to Branch Office communication
Traditionally each branch has its own setup of the communication system, vendors and IT staff. Inefficient management of multiple systems and duplication of resources costs very high to the large businesses as a whole.
IP PBX for Enterprise, bypass PSTN toll and securely integrate branch offices over IP telephony using Multi-Site Connectivity Application.
Over-all Communication Expense
Large Organizations pay huge telephony bills when calling to multiple departments, clients, vendors, and other internal and external organizational units over landlines, mobile or international numbers for any kind of services, grievance and sales promotions
The single most significant benefit of an IP PBX is the ability to facilitate SIP calling. International calling cost over SIP-based trunks can reduce communication cost significantly.
Communication with Mobile Employees
Some employees spend more time roaming inside the premises, than being at a desk. Field executives and professional staff are on the road a lot. Calling to them frequently on their mobile numbers increases telephony bills significantly.
Emergency Communication
During an emergency situation, the desirable situation is when you get to reach to everyone at once to inform the action plan or safety measures. Enterprises in today’s time strive to create a safe and secure workplace.
An IP PBX connects to SIP-based speakers that can be used to make public announcements with a single click, assuring the safety of the employees and the premise. An emergency can be better handled this way.

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