IVR Systems allow businesses to handle large call volumes by processing information provided by callers in response to a series of automated prompts. A customer typically knows they are dealing with an IVR when a programmed voice gives them to option to press a number on their phone to complete command.To design a successful IVR system for BusinessKeep it simple IVR should be simple because IVR is typically first point of contact with customer, it should create a good expression .and to do this Company want to provide clear and concise information to quickly give to their customer what they want. Offering too many options or overwhelming them with options will only result in frustration. Keep things simple to reduce call abandonment.• Make a connectionYour IVR needs to reflect your brand and its personality. If the tone needs to be fun, make it fun, if it needs to be serious, make it so. Make sure it connects with your audience and helps to strengthen your bond with them.• Limit the hold function: - By fully utilizing IVR system you can easily schedule a call back when an agent available .This allows the customer to get on with their day without having hold.• Provide both voice & Keypad option: - IVRS can be prompted using the telephone keypad or by voice recognition software. Customer can use both option in IVR. They can use function with phone keypad option and can select their function by voice recognition also.• Take advantages of Off Hours: - In this day of IVR technology, there is no excuse for a customer being unable to get a hold for 24 hours a day. At the very least, provide them with the ability to help them .If it’s unfeasible to have a live agent on hand, give them the option to schedule a call back.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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