An IVR number is a phone number with cloud telephony features that attends and routes your customer calls automatically without any manual intervention .Both incoming and outgoing calls can be managed through an IVR number and your business message can be delivered to them hassle -free . Within any logistics network, there are vendors, warehouses, distribution centers, service operations, transportation routes and hubs, carriers, freight forwarders, importers, exporters, and more. Managing these channels is the prime challenge faced by businesses of this sector. Herein, a comprehensive and advanced cloud-based IVR system for logistics companies to manage their internal as well as external communication with their customers. Check and verify your delivery statusOur company supervisor can get the real-time update of the delivery agent’s location and SMS notification can be sent to the customer automatically on the basis of the integration.Faster internal communication & collaborationCommunication through mobile phones which facilitates call tracking can allow effective and real-time communication between frontline employees (delivery agents) and vendors and supervisors. Outbound IVR solution to confirm deliveryChecking the availability of the customer prior to delivery will ensure no money is wasted due to customer unavailability. This can be done through automated IVR calls. On the day of the delivery, an outbound call can be placed to the customer taking the confirmation on their availability to receive the order. If the customer selects ‘no’ in the IVR menu (press 1 for yes, 2 for no), this can be updated automatically in the logistics CRM and delivery can be rescheduled for another day.IVR solution for logistics business’ delivery updatesWith IVR, customers can change the delivery date of their order basis the IVR menu/confirmation solution rather than visiting the website or sending an email. They can also change their delivery address by selecting the concerned option in the IVR menu.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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