Are your customer satisfied? If you don't have a definitive answer to this question, then you might want to consider using automated customer feedback and survey system. One of the critical things for any business is to collect continuous feedback from customer interactions. If you are given an opportunity, people will tell you what they love, what they hate and what they want to see improved. IVR Feedback System also helps you to learn what your customers want and how they think or feel about your business.The purpose of an automated customer feedback survey is to obtain testimonials and valuable insights about your business or your work while also getting information about your customers themselves. An automated customer feedback survey is an outbound IVR (Interactive Voice Response) call sent out for your customers to share their feedback. One response are sent back to you and stored in their contact records.IVR survey is a pre-recorded automated calling survey in which the customer responds vocally to questions or types numerical responses using the keypad. IVRS enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions.Now more than ever call centers and business organization are striving to enhance the quality of service they provide their customers in an effort to increase customer satisfaction. In order to accomplish this, Aria Telecom offers IVR survey software to collect customer feedback. Benefits of IVR Survey• Easy to execute: IVR data collection is generally easy to get up and running.• Low cost: IVR post call survey appears to be low operating cost as there is no initial human interaction and no media costs.• It improves business operations and first call resolution rates• The efficiency of IVR automated feedback system improves the service experience for agents also.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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