Technology is advancing at faster pace than ever before, and this is changing both the expectations of patron as well as the way in which the hospitality industry conduts its business. Some of the trends in industry are leading to great improvements and savings for hospitality industry companies. India is one of the digitally advanced countries when it comes to planning travel itineraries or booking services online. Travelling industry is thrusting hard to satisfy the quench of travellers as per their convenience.The hospitality industry is growing for multiple reasons, such as family trip, increasing the number of solo travellers, and even business trip planners. Each traveller may have their questions, queries, and concerns regarding their trip. The travel and tour agency needs to ensure that each customer is attended professionally. In this case, IVR based helpline solution is most significance telecom solution for each traveller.An IVR is an inbound solution to enable the customers to reach out to the organization for support and other customer services. The customers can use the dial pad or get help through speech recognition. IVR systems are telephony menu systems that use either speech-recognition or touch-tone technology to enable the identification, segmentation, and routing of callers to the most qualified agents. With such a tool, both brands and customers benefit from optimized customer service practices.Let us take a simple case of flight booking. Someone wants to book a flight ticket and calls up their travel agent to book this ticket. As soon as the welcome greetings are done with, the travel agent’s phone system would announce ‘To book a new flight ticket, please press 1’.For example, after ascertaining the fact that the caller wants to book a new flight ticket, the airlines/travel agent’s phone system could ask, ‘For new domestic flight bookings, please press 1. For international flights, please press 2.’ This quality growth by the introduction of IVR is not only attracting domestic travellers but is also expecting a surge in a number of foreign travellers.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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