IVR for Banking is a trusted method for supporting Customers. Even through mobile banking and apps are popular ,IVR is still an important part of the customer service. Almost all banks now offer online banking. customers have to access account information 24/7.Now a days that customers depend on paper billing statements sent by mails. Now, they can log in to their accounts whenever they want to check balances and make payments.But, when banking customers have issues, they pick up the phone. Banking issues that are difficult to solve online are usually urgent and stressful. These calls are often related to lose credit cards, fraud, or declined payments. For these problems, customers want quicker responses from a trusted source. That’s where IVR for banking comes in. One of the easiest ways to create great customer experiences is to make sure your Interactive Voice Response system is effective.A customer calling to a bank can have diversified motive. He may want simply his account details or may have some complicated problem. These simple issues can easily be dealt by using IVRS technology and leaving the complicated problem calls to be diverted to operator. Account information: - IVR can facilitate customers with a secure way to receive any account information at a moment of urgency.Loan Status: User-friendly IVR service providers can help users to have updates on the status of the loan applications.Product information: - IVR can simply help to provide necessary information each customer’s .Like New launched credit cards etc.Customer care: - IVR can help to reduce most of customer issues .and IVR can help customers to help the concern customer support executive in few minutes.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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