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How to Use IVR Systems to Increase Sales

by Rinku,on Dec 07,2020

IVR is not a replacement for your sales force, but it can be used to enhance your current one. As IVR technology becomes more efficient ,some companies are using IVR systems to automate simple  tasks lowering costs  and increasing  sales. Here is  some  insight on how can use your  IVR systems as an efficient ,sales -boosting  tool:

.Routes calls with speed  and efficiency 
One of the primary benefits Interactive Voice Response systems provide is quickly and accurately directing your callers.  Some callers need to speak with a customer sales representative while others may need to speak with tech support. When callers are sent to the wrong parties, representatives might be speaking to callers meant for another department, an inefficient use of their time. Most companies are using IVR to get the caller to the right person or department as quickly and efficiently as possible.”
Reach many callers simultaneously, not one-by-one
One of the benefits that are sometimes overlooked about IVR is that it can “speak” to many callers at once. An effective IVR system can handle hundreds of calls at the same time, minimizing misdirected calls. By using an IVR system, your calls get answered on the first ring, keeping callers moving through the system to the appropriate representative.
 Give (and Take) Information
Routing calls is a benefit of Interactive Voice Response systems, but often overlooked is the ability of IVR to provide announcements to and take information from callers...
IVR systems can also take orders. If customers are calling specifically to buy your product and the order is simple, IVR systems can take the order.
IVR is a tool that, when used properly, can make your business money.  When implemented correctly, the automated capabilities of an IVR system can magnify the effectiveness of your call center. IVR can also give and take pertinent information to hundreds of callers simultaneously. ].
 Take care of design of call flow and quality of voice prompts
What can be an efficient business growing tool for your business, can backfire if it frustrates callers or makes your organization seem unprofessional.  The time and effort to test the call flow, write clear concise scripts, and then produce prompts with professional voices that represent your organization in the best light, should not be taken for granted.

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