In traditional calling system, answering every calls was impossible. IVR system overcomes this problem with its auto receptionist feature. This feature ensures all your calls get automatically answered without any human intervention. A pre-recorded voice message answers and welcomes all your incoming calls.Inbound IVR is useful tools for sales and lead generation also. Customers can call an IVR phone number listed on in an email or a marketing promotion in print or social media. The automated system can capture important details and also pre-qualify a lead. If the lead gets a high score on relevant metrics, he gets routed to a qualified sales person.• Personalization: Inbound IVR applications are designed to give businesses and their customers a simple, superior and personal inbound call experience.Increased agent satisfaction and lower turnover• Seamless integration with other applications such as CRM • Increased customer satisfaction: Customers are able to serve themselves, while agents have more time to cover complex issues, therefore, provide better customer service.• Cost effectiveness: Reduces the need for live agentsOutbound IVR is used to do automated outgoing calls in large volumes. Here the list of callers is uploaded to the IVR software and audio file to be played, and then IVR prompts are programmed. Generally used for updating customers or sending reminder them Example: you get a reminder call for car service or Insurance premium.• Customer feedback is integral for a business to grow. And outbound systems can collect this feedback efficiently.• Automated calls reduce dependency on human beings. They place calls to customers within a specified time after a recent transaction and record the feedback.• By applying this feedback, you further increase customer convenience and engage in pull marketing.• IVR Surveys are ideal to collect real-time feedback. The Indian Railway is an example of a service that uses outbound IVR for surveys.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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