Covid-10 has massive disruption in the customer service and contact center space, on both the supply side and the demand side. The pandemic has brought about and unprecedented crisis in the companies, but a good leader who is able to navigate successfully during such adverse twist and turn. We offer the best work from home contact center solution to businesses and that is why we work closely with the call centers, BPOs, and similar businesses for more than 15 years. Based on our rich experience, here are some of the tips, we would like to share for call centers to keep operations going on and business running:Work Remotely:However, as the majority of people find themselves working remotely from home full-time in light of the coronavirus outbreak. We are here to not only help you run your business seamlessly but also save your employees from the hassle of travelling in unfortunate conditions of lockdown or falling sick. Remote working is key measures being adopted by most businesses to avoid last minute hassle or anxiousness. Our cloud telephony services are full proof to cover your business communications in hard times and give business continuity measures in your business plan.Use the power of Omnichannel communication system:The Omnichannel communication experience is most relevant to our current market because it dynamically interplays channels and brands, in order to maximize navigation and efficiency for users. This creates a seamless and consistent experience across all channels of the brand. It is a cloud based communication system that offers centralized insight of employee & customer data. Providing multiple avenues for seamless customer communications, or omnichannel communications, is not only convenient for your customers, but it’s a highly effective tactic for enterprise organizations as well.Monitor the performance of agents:By monitoring calls between customers and agents companies can:• Track agent performance and use the knowledge to improve productivity.• Establish clear and measurable goals for employees and evaluate them based on those goals.• Easily identify agent training opportunities to improve adherence to company procedures and policies.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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