An IVR (Interactive Voice Response) menu system offers the flexibility to automate the business process on the phone. Due to customizable menus and the variety of call routing options, customer queries can be managed effectively and easily. Customers can access various services over the IVR without speaking with the call center agents. As it helps in improving the agent’s productivity, an IVR menu system can help in improving the whole call center as well.With multi-Level IVR system, callers are asked to choose from a series of audio prompts (e.g. “Press 1 for sales, Press 2 for support, Press 3 for HR department .....etc”) and then based on their given input, another series of audio prompts to choose from and so on. They are then routed to the most appropriate department/agent, concern person and team; call queue or voicemail based on their choice. Aria’s Multi level IVR is customizable so, you have to device how many prompts your customers/callers will hear and how many levels of IVR call they will have to go until they are routed to their desired department/agent. IVR offers menus in different language, creating an initial level where the language for each option are mentioned and then within each one, create an IVR with audios in the selected language. Thus Multi level IVR is hierarchical menu structure that expands the capability of current auto receptionist features. So whatever your business requirement, Aria’s multi level IVR will support It. Multi level IVR is helpful in saving time your agents and customers by adding basic questions/queries solution the call flow. It gathers product and services related data for your customers by appending questionnaires into your multi level IVR. Apart from this, IVR service makes your business sound professional in front of your callers by giving welcome greetings to the callers/customers.For small companies this may suffice, but bigger organisations or unique situations may require a more sophisticated IVR setup with flexible navigation and routing options. Thankfully Aria's IVR is more than capable of providing both multi-level IVR.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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