Managing a call center is tough work, but its essential to drive new sales and maitain customer satisfaction. To effectively manage and grow an internal call center, many business rely on a bevy of software and other tools. These tools can help call center agents manage relationships, monitor call statistics and even improve their service quality. For call center managers, data-driven insights are critical to allocating resources where they are needed most and will have the greatest impact.To many, call centers seem like relics of the past. After all, most people remember the frustration of calling a company for service; you’d ring up and then wait on the line forever! Or maybe you could only call between nine and five. The answer is most businesses still use call center suite. However, they might be called “contact center suite” instead. They’re still the number-one way for customers to get in touch with a firm. And when it comes to delivering superior customer experience, the call center is your frontline.A set of tools they can use to harness today’s multiple communication channels is call center suite. A Call center suite comes in many forms and functions including auto dialer, call center monitors, call analytics, predictive dialer, computer telephony integration (CTI), interactive voice response (IVR), Call Recording, and automatic call distributor (ACD). Thus, a call center suite, which offers a blend of effective and efficient solution can enable businesses to automate their outbound and inbound campaigns to generate the best results.ACD: Automatic Call Distribution (ACD) software automatically accepts and equally routes incoming calls to a fixed group of agents assigned to an ACD group based on their job function, workload, and availability.Call Recording Monitoring phone calls plays an important role in improving and optimizing call center efficiency. The ability to record every phone call reduces the amount of manpower needed to monitor performance. Without the ability to record phone calls, a company would effectively need to double its staff to allow consistent phone call monitoring in real time.Interactive Voice Response (IVR) SystemThe interactive voice response (IVR) system is the first interaction customers have with call centers . Instead of letting an agent take a customer’s call immediately, the IVR intercepts the call and allows customers to segment themselves, and in many cases, solve their own problem without ever having to speak to an agent.CRM Integration:CRM is the best tool to help agents get the job done right. With a built-in CRM and Enhanced Caller ID, agents will have detailed information about the caller.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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