An IVR call (often referred to as an outbound IVR) is a computer-generated phone call that contacts individuals, playing a recorded message, and offering the individual the option to respond to computer phone call. Once the interaction begins the call flow in controlled by the IVR. Outbound IVR engage with prospects and customers automatically. This includes multiple channels like automated voice calls, email and SMS campaigns, social media messages (including Whtsapp) and so on.An automated voice message plays a pre-recorded message and ends in a call-to-action, often directing the prospect to a number where an inbound IVR is ready for them. This is a form of push marketing. It’s like door-to-door sales, only quicker and more cost-effective.In the past, outbound customer interactions were handled by way of direct mail, or internal staff. Today, many businesses are leveraging outbound interactive voice response (IVR) applications to notify their customers of events, sales or issues. Outbound messages can be tailored and personalized to each individual, generating a high customer satisfaction and improved customer loyalty. Outbound IVRs are efficient because they can quickly and inexpensively contact large groups of people.Outbound IVR can offer advanced message and payment functionality. Payment reminders or collection calls are placed via an automated system that’s intelligent enough to recognize if a call was answered by a person, via voicemail or an answering machine, or not picked up at all.An outbound IVR solution is beneficial in many ways beyond the percentage of customers that are prompted to complete the payment process. In addition, the system can keep track of the call volume in terms of answers and non-answers, payment fulfillment and which days and times are seeing the highest percentages for each action. Benefits of Using Outbound IVR• Improved customer service: Provides customers with a personalized call experience, immediate information and can be scheduled to ensure you reach callers at a nondisruptive time. Also portrays your company as hands-on• Reach large groups quicker than with manual dialing• Drive revenue: Increase collections or upsell product• Reduce costs: Reduce inbound calls• Proactive communication: Instead of waiting for customers to call your company, outbound solutions allow you to proactively reach out to customers through a variety of channels and applications
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
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