Utilities (Water, electricity and gas) are essential services that plays a vital role in economic and social development. Increased competition in utilities sectors in recent years has entailed changes in regulatory frameworks and ownership structures of enterprises, in addition to business diversification.Utility industries need to implement and experience the benefits of Omni channel communication. To meet these consumer expectations and remain competitive in today's digital marketplace, utilities industry will have to introduce omni channel customer communication, which will enhance customer engagement and ultimately, the customer experience. This will include the implementation of various communication medium including Email, SMS, Mobile Apps, Social Media, Web Portals, Live Chat Support, Chatbot and many more. Omnichannel is the significance element of customer service throughout many industries, including utilities. With the advent of new technologies in the space of IoT, big data and changing business models accompanied by the gradual shift in customer needs, it has become imperative for utilities to align with changing industry dynamics. Nowadays, customers want to interact via multiple channels and want more control over how they are contacted. Thus, it is crucial for utilities industries to offer omnichannel customer service delivery.We provide a comprehensive solution to manage customer and internal communication system with improving the service channel process. We provide energy and utilities business with robust support in the form of a 24x7x365 multi-channel contact center that combines the skills of well-trained professionals with the process efficiencies of the latest omnichannel technology. We service your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Call Center Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.Using Omnichannel approach, utility will capitalise on an opportunity to differentiate itself in an increasingly competitive market and also foster positive change for the industry as a whole.
Company Achievements
5000+
Projects Delivered
10000+
Satisfied Clients
7
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4.4
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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