by ,on Wed May 02,2019
Our
Omni Channel communication capture Customer Complaints Management Solution with its auto-routing of complaints, helps you handle customer complaints quickly and effectively, to reinforce your brand image. Aria’s single unified Complaint Management based framework creates a secured vault of information and helps deliver complaint status to all stakeholders with standardized templates, consistently and promptly. There is continuous monitoring of complaint status with complete case visibility and better compliance for a seamless customer experience
The Omni Channel communication solution incorporates configurable form templates with logical business process management to provide a seamless and positive customer experience that will vary depending on the type of complaint or query. This versatility of the solution will ensure full compliance to satisfy regulatory reporting of all complaints raised, proving that your customer’s complaint is dealt with in a professional, timely and consistent manner, irrespective of their preferred method of communication with you.
Disparate Complaint Gathering: Customer complaints come from a wide variety of sources: phone, email, sales reps, internal employees, and social media. With Email Integration, SMS Integration, WhatsApp Integration, Twitter Integration, Facebook Integration, LinkedIn Integration.
Detached Processes: Customer complaint management is a complex process, requiring an enterprise-wide commitment and a unified approach. Automating your complaint management and resolution procedures with an integrated customer complaint management software tool such as can help you standardize these processes and correct problems expeditiously.
Features and Benefits of Omni Channel communication Complaints System:
Improved Documentation: Using a pre-configured, multi-page electronic form that ensures accurate complaint data capture, the solution streamlines the documentation portion of your customer complaints management system into a simple three-step process: complaint processing, complaint investigation, and finally, complaint resolution. Every step of the process is automated and documented.
Advanced Reporting Capabilities: Master Control’s Omni Channel communication customer complaints management software solution offers advanced analytics and reporting tools to allow for increased management oversight; this increased transparency improves decision making throughout the customer complaint management system.
Continuous Compliance: Continuous compliance is, or should be, the quality goal of all regulated manufacturers regardless of industry.
d