Omni channel Communication System is perfect for maintaining office communications. It is designed for consistent message and relationship across multiple channels. It connects every communication channel to synchronize them together and make them work in same flow. It works to give a reliable and flawless experience to customer across multi-channel. Companies that use a well-implemented Omni channel solution, offers amazing customer service level. Studies shows that, companies with Omni channel communication system have better level of improvement on customer relation rates in compare to others. It handles the message flow and call flow during peak hours with most managed attributes.Improve Customer Service Agent ProductivityAn Omni-channel platform enables to communicate with more customers simultaneously. An Omni-channel platform accomplishes this in unique ways: our Team Collaboration tool empowers to crowd-source solutions from the entire team during any conversation, while our Knowledge Base learns standard responses to common questions and empowers to propose and implement response standards that can be made available to the whole team. Using Omni-channel platform also permits agents to focus on more complex and fulfilling tasks as bots handle simple requests. Reduce Customer Wait TimesCustomers associate shorter wait times in service interactions with a greater sense of convenience. In fact, customers’ largest frustration when contacting customer service is a lack of immediately available. Though most customers do have different expectations for different communication channels.An Omni-channel platform decreases customer wait times. It can resolve customer questions in just a few seconds.Decrease Operational CostsThe use of an Omni-channel platform immediately reduces operating costs. An Omni-channel approach allows some customer interactions to be handled by bots, without the help of a (paid) human. Incoming calls can be filtered properly so that simple requests can be dealt with via automation and more complex requests are diverted accordingly to a skilled/available agent. Omni-channel customer communication/service platforms also decrease the operational costs associated with customer acquisition. Customer service attracts more new customers to an organization than many other marketing campaign strategies.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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