The recent emergence of new technologies into banking brought by the new digital economy has had a permanent impact, as once traditional banking revenue pools are being sucked up by new competitors, sometines coming out of the financial services industry. All of this is happening at a time when customer expectations for banking services are being reset.Originating in retail, but applicable to any industry, the term "omnichannel" has been a buzzword for the last several years. It represents a strategy businesses are taking to connect the multiple, siloed sales channels they may have and fused them into one, cohesive and consistent experience across the brand to meet the expectations shoppers demand. Studies show that, companies with Omnichannel communication system have better level of improvement on customer relation rates in compare to others. It enables businesses to manage the customer journey much more effectively compared to previous models where the hand-off between channels was a sore point, which involved redundant work and loss of information.Omnichannel banking enables to offer secure banking services anytime, anywhere. It enables them to merge customer data from physical and digital channels and offer multiple benefits to customers like digital payments, mobile banking, online applications and much more. Clients can perform the same banking operations, whether they use a website, a mobile app, a call centre, a bank’s branch, or any other available channels. It is about a seamless and consistent interaction between customers and their financial institutions across multiple channels. While multichannel is focused on transactions, omnichannel solution focuses on interactions. Aria Telecom believes in creating results together. By focusing on bringing together your banks physical and digital self-service banking channels, we help you to achieve your business objectives and stay relevant to your customers regardless of how they choose to bank. We understand that banking software is essential in order to stay relevant and grow your business. As such, ourmission is to work alongside banks in fast growing markets where we can make a significant contribution in achieving this. We are dedicated to creating results together with your bank by making you the central figure in everything we do.
Company Achievements
5000+
Projects Delivered
10000+
Satisfied Clients
7
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Company Ratings
Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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