An Outbound dialer is a type of technology that allows your agents to make outgoing calls in your call center. At the most basic level, a dialer is a system that places outbound calls from a contact center to customers. The aim is to reduce the cost of placing phone calls by removing a lot of repetitive and error-prone work. Dialers also improve efficiency by directly connecting agents to customers as they become available.Types of Outbound Dialer:Preview Dialer• Once an agent is ready for a call, information about the call is presented to them• The number is automatically dialed after a short pause• The agent is given time to preview the customer details before the call is launchedProgressive Dialer:• A progressive dialler removes the option of when the next call is made from your advisors. On completing the previous call (or moving from “Wrap-up” to “Go ready”) the system automatically dials the next number on the list. • This removes the wait time between calls and can improve productivity significantly.Predictive Dialer • A Predictive Dialer launches calls at a rate such that the system connects to ‘live’ callers as soon as an agent completes the previous transaction• The dialing rate for each campaign is controlled by a pacing algorithm, which automatically monitors activity and calculates when the next contact is to be dialled.Power Dialer • Power Dialer is a dialing terminology used to cover all forms of dialing.• Originated in the 1980’s. it is one of the most simple and oldest dialing techniques used to make large number of calls with little or no control.Benefits of using outbound dialing system:Outbound dialing system evaluates the market need by understating what customers demands. It helps to position the product according to customer needs. The outbound dialer align business processes by automating operations thereby increasing employee productivity. It creates a value proposition for the customer by educating him/her on the product and service.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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