For Call Centers, outbound marketing strategies are an opportunity to grow a loyal and satisfied customer base. The dialing mode must be adapted to the organizations 's market niche and business goals. There are two most important dialer : Power Dialer and Predictive Dialer.Learn more about power dialer and predictive dialer, so you can determine which is most suitable for your business needs.Power DialerThe Power Dialer system, dials contacts while there are agents available to answer calls in the campaign. This means that as the agents became available, the dialer will make calls until it connects one with an available agent. This dialer also avoids giving the agent calls that are busy, not answered or not existing, so it delivers only calls that are actually answered. Power dialer is used by live agents to call a list, it dials number one after another. Once the call is picked by a prospect, the power dialer will connect the call to the next free agent. If the number is busy, disconnected or no answer, the power dialer will move to the next call. Predictive DialerPredictive dialer gives you the ability to connect with thousands of viable customers while filtering out the busy, disconnected, no answer, and voicemail calls.Predictive dialer software calls a list on multiple lines at the same time. It has the ability to calculate when an agent is likely to be free for the next call and when a person/customer is most likely to pick-up the call. Predictive dialers are used for medium or large telephone lists on multiple lines simultaneously. Which one is good for call centers? Predictive dialers work best in a call-center environment where there are about 15 agents or more available to take calls. This is because the dialer is constantly making calls and then transferring them to an available agent. If all the agents are already on calls, the dialer would drop a call and it would be counted towards the abandonment rate. The more agents in a call center, the more effective a predictive dialer would be.Generally, predictive dialers are used for business-to-consumer calling while power dialers are used for both business-to-consumer and business-to-business calls. Predictive dialers are generally not used for business-to-business calling.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
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We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
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We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
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As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
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