Predictive Dialer is one of the best dialer used in call centers. It is one of those advanced types of auto dialers that predicts the call duration for each agent and accordingly eliminates the waiting time between calls. The advantages of such prediction is that it helps in substantially reducing idle time of agents and increasing the number of live connections.Predictive dialers automatically dial from a list of telephone numbers. It is an outbound calling system that filters the busy numbers, disconnected numbers, no answer and voice mail calls.The intelligent dialers provide excellent customer experience which is the primary key to business success.Almost every dialer is hosted over the cloud. Cloud-based hosted dialers provide good customer service and help in connecting more and more customers for every call center business.If your organization is a large one with several agents or telemarketers, you should go for the Predictive Dialer since you’d have a lot of contacts to reach out to and your salespersons would be able to maximize their outreach. You can guarantee efficiency while ensuring no agent remains idle. However, if you are a small to medium sized business with limited agents and comparatively smaller audience.Let’s look into some major advantages and benefits of predictive dialers for modern businesses.>> The predictive dialers check the availability of the agent to dial the next call based on robust algorithms. They even transfer the calls to a human agent only when the customer answers the call.>> The automated call list management helps agents to outreach customers with highly focused on results. It keeps on dialing the customer contact, and with every call connection, it routes the call to the available agents. Hence, enterprises can leverage predictive dialer software to improve agent productivity and maximize agent utilization.>> The predictive dialing solutions help businesses to reduce call center deployment cost and time by eliminating the need to invest in expensive systems.>> The predictive mode help businesses to monitor agent activities, gather call statistics, and predict future call traffic.>> Many businesses nowadays leverage hosted predictive dialer solutions to provide real-time feedback to agents. Predictive dialers come with features to monitor agent activities and provide timely feedback.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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