The difference between progressive and predictive dialing is the trade-off between the number of calls made and the quality of agent-customer interactions. If your goal is to expand your agent's reach to as many customers as possible, and you are not worried about some call abandonment, the predictive dialer may be for you.If the quality of interactions between your agents and your customers is more important to you than total calls made per hour, then the progressive dialer is the superior option. The difference between progressive and predictive dialing is explained below.Predictive Dialer :A predictive dialer calls multiple numbers at one time. As soon as a customer answers, an agent is connected to them. Based on the average time it takes the agent to wrap up a call, the dialer “predicts” when the agent will be available again and begins calling multiple numbers. The agent will immediately be connected to a new customer when they hang up their previous call. The dialer also predicts the percentage of calls that go unanswered in a particular call list, and dials numbers more aggressively as needed. With a predictive dialer, very little time is spent between calls at all and agent talk time is maximized.Progressive Dialer :Progressive dialing minimizes wasted time between calls by automatically dialing a number from a call list as soon as an agent becomes available. Unlike predictive dialers, which make multiple calls at once before an agent is available, progressive dialers make calls one after the other, and only when there is an agent ready for a customer to answer. Progressive dialing does not make as many calls as predictive dialing, but it does ensure that customers don’t answer calls without an agent ready to pick up. This is better for facilitating more personal and productive interactions between your agents and customers. And though progressive dialers make fewer calls than predictive dialers, they still increase agent efficiency and connect your agents to more customers than would otherwise be possible.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
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We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
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We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
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As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
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Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
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