During COVID-19 (Coronavirus) Pandemic, people are being forced to change their lifestyle, adjust to working from home and reevaluate their needs, With all these uncertainty, it's important to communicate with your customer and your team with empathy and compassion.Isolation, whether mandatory or elective, will increase online interactions at the same time that customer service and sales agents will be in quarantine situations and forced to remain in their homes. Amid this situation, good news is possible. Customer service, which takes place more and more remotely via the internet, can be maintained with a high level of quality and even improved through the use of correct tool, solution or software for managing online communication, such as Live Chat. It is also known as Web Chat. Remote office and home office policies are measures that many companies are being forced to take to keep their operations going. Meetings are held by video or audio conferencing, and most of the communication will be in text, either by email or chat.Live chat is a medium that allows your business to engage with your website visitors. You can use a live chat software to initiate conversations with website visitors, interact with customers, and support your existing users in real-time. It is a modern way to drive more sales, close more deals, and retain customers for the long haul. Live chat software offers personalized customer experience, better brand interaction, a competitive edge, and a way to feel your customers’ pulse. Implementing live chat solution for your business is beneficial for all customer journeys and across your marketing, sales, and customer support teams.A positive live chat experience can effectively help customers make the buying decision.Adding live chat support can definitely reduce cart abandonment, increase sales, and boost conversions. But a lot of it depends on the live chat software that you use. In traditional call centers, a customer service agent will handle both phone and email requests. But, only one at a time. Being able to handle several customer chats at once means you’ll need a substantially smaller team to handle customer service requests – cutting your support costs as a result.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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